Why is my order late?
Last updated: 12/08/2020
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
- Your order was shipped during our sales and promotions season.
- You ordered more than one product.
- Your order was placed during a federal public holiday or a local public holiday. Our main warehouse is in Ontario, and it is home base for each and every one of our products.
- There were unpredictable circumstances beyond our control.
Do you want to find out the current delivery status of your order? You can easily track the status of your order.
Frequently asked questions
- How do I check my order or delivery status?
- Why is my order late?
- What should I do if I haven't received my refund yet?
- What is the warranty on my product(s)?
- How do I return my product(s)?
- Can I get a notification when a product is back in stock?
- What happens to my voucher if I return my online order, or part of it, or if my order is cancelled?
- What should I do if my voucher code isn't working?
- Can I Exchange My Products?
WHERE IS MY ORDER?
Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.
no answer to your question?
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DEC 24 & 31: 9am to 3pm EST
DEC 25 & JAN 1, 2021: Closed
You may experience a longer than normal wait time to connect with our team. We appreciate your patience!
