Why can’t you ship my order?

Last updated: 09/02/2017

There are a few reasons that can keep us from being able to ship your order.

Here are a few possible causes:

  • The product(s) you ordered are out of stock.
  • You live in a remote area, and we cannot deliver there.
  • You specified a PO box as your delivery address. Unfortunately, we are not able to deliver to PO boxes.
  • A payment issue might have occurred when you placed the order.

Did you find this article helpful?

Yes / No

WHERE IS MY ORDER?

Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

no answer to your question?

ask our customer care

Mon - Fri 8am to 7pm EST
Live Chat Mon to Fri, 9am to 4pm EST

Call: 1-855-218-6554

toll free

Chat with our live agent

Mon to Fri, 9am to 4pm