What happens to my voucher if I return my online order, or part of it, or if my order is cancelled?
It depends which type of voucher you used.
If you used a voucher that gave you a percentage discount (e.g. 10% off), the voucher can be replaced if you return the order, or part of it. It can also be replaced if your order got cancelled, or if you cancelled the order yourself.
If you used a voucher that gave you a monetary discount (e.g. $10) the voucher can be replaced if you return the full order, if your order got cancelled, or if you cancelled the order yourself. If you return part of the order, you will receive a refund for the amount applied to that part of the order. The invoice gives you a comprehensive breakdown of the split of discount across products.
Unfortunately it is not possible to reactivate redeemed vouchers. Please contact us to request a replacement voucher. If you plan to make a return, please do so prior to requesting your replacement voucher.
Frequently asked questions
- How do I check my order or delivery status?
- Why is my order late?
- What should I do if I haven't received my refund yet?
- What is the warranty on my product(s)?
- How do I return my product(s)?
- Can I get a notification when a product is back in stock?
- What happens to my voucher if I return my online order, or part of it, or if my order is cancelled?
- What should I do if my voucher code isn't working?
- Can I Exchange My Products?
WHERE IS MY ORDER?
Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.
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