Customer Service

How do I return (part of) my order?

Use our self-service return procedure.

click here

 

 

When will I get my refund?

Please be advised that credits can take up to 14-30 business days from the day we receive your items in our warehouse. Once your credit is processed it will be put back directly into your credit card.

 

 

 

does reebok.ca offer price matching?

reebok.ca will offer a one-time price adjustment if an item is marked down within 14 days of original purchase date, providing the items previously purchased are still available online in the specific sizes purchased. In order to initiate a price match request, please contact our customer service department at 1-855-218-6554 or via email click here within 14 days of your original purchase. Claims made after 14 days will not be processed.

*Please note: certain restrictions apply. We will not price match time restricted promotions, Winter Clearance, Door Crashers, Boxing Week, Black Friday, Cyber Monday and other Special promos (Such as: Give More Save More) as these are limited quantity and time restricted promotions.

 

 

 

Can I exchange a product?

Unfortunately, we don't exchange products, but you can always return unwanted items for a refund, and then place a new order.

 

Refunds are subject to the conditions of our Return Policy, and are not available for personalised and customised items.

 

 

 

 

What should I do if my product arrives damaged or defective, or isn't what I ordered?

Please return the product as per the return instructions here. If you need further assistance, please contact Reebok Customer Service.

 

 

 

 

Will you refund my shipping / delivery costs if I return my order?

Unfortunately, we are unable to process any refunds for shipping or delivery costs.

 

 

Additional Information

Exchange policy: the Reebok Online Shop does not exchange products. If you wish to exchange a product, you will need to return your purchase for full refund and place a new order.

 

YourReebok custom orders: custom Reebok products are custom made for you. For this reason, we cannot accept returns for custom shoes.

 

Returning without UPS: If you decide not to use UPS, you can ship your return package at your own expense with any other traceable shipping service. Please call our customer service team and they can provide detailed instructions to you on how best to return your product. You will need to get an RA# from Customer Service prior to returning your shipment. Any product that is returned without an RA# will be refused and returned to sender.

 

Final sale items: For hygiene purposes, unfortunately we cannot accept returns on one-piece swimsuits, bikini bottoms and underwear. These products are final sale.

 

Other: Reebok cannot refund products that are obtained from a source other than reebok.ca.

 

 

 

 

 

What do I do if my question isn't covered here?

We recommend you contact our friendly online shop Customer Service team using the contact information