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RETURNS & REFUNDS

When can I get my refund?

Normally it takes 3-5 business days but it can take up to 30 days for your refund to show from the time you ship it back to us. You will receive a notification letting you know the package has been received by our warehouse.

Why my voucher is not working?

Promotional discounts exclude hype, gift cards, and items marked as excluded on the product page. Please make sure you have correctly applied the code at checkout. If you are still having trouble please reach out to our customer service team for additional assistance.

WHERE IS MY ORDER?

Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

NO ANSWER TO YOUR QUESTION?

ONLINE CUSTOMER SERVICE    

Here’s how to reach us for questions or comments about your purchase or experience with reebok.ca:    

Call us toll-free at 1-855-823-4327 /// Mon to Fri, 8am to 10pm ET    

Chat with us online by clicking the icon at the bottom right of the screen (the icon will not appear if all agents are engaged) /// Mon to Fri, 8am to 10pm ET