Customer Service

Reebok Delivery Terms

Please read these delivery terms (“Delivery Terms”) carefully before ordering products from the Reebok webshop.
Your contracting partner is adidas Canada Ltd , 8100, Highway #27, Woodbridge, Ontario, L4H 3N2, Canada. (referred to from this point as Reebok, we, or us)

When do these Delivery Terms apply?

These Delivery Terms apply to all offers and agreements relating to the sale and delivery of products by Reebok. When you order anything at our Reebok website ( (“Website”), your agreement to these Delivery Terms in the course of the order process constitutes your acceptance of the applicability of these Delivery Terms. It is only possible to deviate from these Delivery Terms if agreed in writing by Reebok by clicking on “Continue to Payment” when ordering our products on our Website.

Our offers and prices

The offers on our Website are without obligation and do not bind Reebok until a sale is concluded. Reebok is likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements in offers and on our Website. Minor colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Reebok is not liable for these minor variations and deviations.

The stated prices include VAT, but exclude applicable GST/HST and shipping charges. Prices are quoted in Canadian dollars. Reebok reserves the right to make price and product changes prior to an order prior to acceptance of an order by Reebok. Reebok reserves the right to change, limit or terminate any special offers or discounts at any time prior to completion of your purchase.

Reebok may charge for  shipping. The shipping charges vary for each product and are further detailed under the heading “Shipping” on our Website. These charges will, if applicable, be specified separately on your order and will be added up with the total amount of your order.

If your order is processed via an Internet terminal in an Reebok retail store, Reebok will pay any shipping costs, customs duties and clearance charges.

How is a contract concluded with you?

You can only order products through our Website if you are a consumer, not a reseller. You have to be 16 years of age or older to buy products through our Website.


Orders you place through the Website for products offered by Reebok through the Website are only an offer by you to conclude a sales contract for the products. The sales contract is only concluded upon confirmation by Reebok of your order by sending a confirmation e-mail to you. Until you have received this confirmation e-mail, you can still cancel the order.


You represent and warrant that the information you provide to Reebok in your request or order is accurate and complete. Reebok is not obliged to accept any order. Reebok is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If Reebok does not confirm your order within ten working days, it is deemed to have been refused.

Special aspects of personalised products

In order to personalise YourReebok products, you can submit any combination of letters, numbers, symbols and spaces to form a name, word or phrase. You may not use, upload, submit, copy or otherwise make public any names, words or phrases which fall into any of the categories below:


1. include the name of a product, service, company, organisation  and/or event which belongs to someone else, or for which you do not otherwise have the right to use;
2. include the name or nickname of a famous person (living or dead);
3. if used on YourReebok products, will infringe or may infringe third party trademarks or other intellectual property rights; or
4. are threatening, incite violence, defamatory, obscene, discriminatory, inflammatory, sexually explicit or otherwise unlawful.


Reebok reserves the right to reject any names, words or phrases (or combinations thereof) which fall into any of the above categories or which are otherwise unacceptable to Reebok, and this will result in your order being cancelled. Further, Reebok will be entitled to claim compensation equal to the value of the goods ordered. 


Reebok will deliver your product to the address indicated by you within Canada, excluding some remote areas. Reebok can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, not being a public holiday. For each delivery, a signature for receipt is required.

Reebok is entitled, insofar as reasonably possible, to make split deliveries so that you receive the ordered products as soon as possible. There are no additional charges associated with such split deliveries. However, in the event that you request that Reebok deliver your order in parts, Reebok may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If Reebok is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order. Personalised products will be delivered separate from any standard products you may have ordered.

If you wish to have your products delivered by express delivery, extra costs shall be charged to you. Please check details for standard and express deliveries and the delivery of personalised products under the heading “Shipping“on our Website. Whilst Reebok will always endeavour to deliver on time, delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Reebok must first be served with a notice of default via email.

Options in case of delivery problems

If Reebok discovers, prior to entering into the sales contract, that it can no longer deliver the ordered products, Reebok may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, within 30 days at Reebok's expense (your right of revocation or return obviously remains unaffected

If Reebok discovers after entering into the sales contract that Reebok can no longer deliver the ordered products and is not responsible for this situation, Reebok will be entitled to terminate the sales contract. Reebok will, of course, inform you immediately and reimburse any payments made.

Methods of payment

Please check our Website Payment page for information on available payment methods. Reebok conducts an individual credit check for each purchase in conformity with the Reebok Privacy Policy. Depending on the results of this check, Reebok reserves the right to refuse certain methods of payment.

Information on returns

Right of return: Subject to the provisions of these Delivery Terms, you may return the products received without specifying any reasons within 30 days of receipt. The 30-day period commences on the day of receipt once your order confirmation is generated. Only products that are not suitable for dispatch by parcel (e.g. in the case of bulky goods) may be returned by submitting a written request for the products to be taken back. The timely dispatch of the products or the request to take back the products will suffice for compliance with the right of return deadline. The return of products is at Reebok’s expense and risk. The products, unused and complete, including their original packaging and labelling (including any card hangtags) insofar as reasonably possible, must be returned to: Reebok Distribution Center, 3400 Raymond-Lasnier, Montreal, Quebec, H4R 3L3.

In the event of a valid return in accordance with these Delivery Terms, Reebok will reimburse the purchase price received from you within fourteen days of receipt of the product or revocation of the sales contract. If a product is returned that Reebok believes has been damaged because of an act or omission for which you are responsible, or which is otherwise for your expense and risk, Reebok will be entitled to deduct the decrease in value of the product as a result of this damage from the amount to be repaid to you.  You can avoid the obligation to compensate the decrease in value of a product caused by use by not using the product and by refraining (as far as reasonably possible) from any actions that could negatively affect its value.

What can you do if you are not satisfied?

You may send written complaints concerning the conclusion of the sales contract or its performance to the following address:
Reebok Customer Service

8100, Highway #27
Woodbridge, ON, L4H 3N2

or fill out a contact form by clicking Contact Us

If you wish to make a verbal complaint concerning the conclusion of the sales contract or its performance, you may use the toll-free number 1-855-218-6554

Retention of title

The delivered products will remain the property of Reebok until you have paid all amounts owing under any sales contract to us in full, including the payment of charges, even for earlier or later deliveries or partial deliveries relating to that sales contract. You may not sell, dispose of or encumber products before ownership thereof has passed to you.

Applicable law

The laws of Ontario apply to the sales contract.

Maintenance of products

Reebok draws your attention to the washing and maintenance instructions printed on the labels of the products. Reebok is not liable for any damage resulting from the incorrect handling of products, including handling contrary to the instructions.

Information about batteries

Some of the products sold by Reebok contain batteries.

Batteries and rechargeable batteries that contain hazardous substances are clearly identified by the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.

Old batteries and rechargeable batteries may not be disposed of with normal household waste. These can be handed over free of charge to a community point of collection or a shop. You may also return purchased batteries and rechargeable batteries (without devices) to us after use. Please ensure that you have paid adequate postage.