Customer Service

Ordering

Ordering Online is quick and simple. If you have any questions, we hope you will find the answers here.

Placing an order

It is only possible to order your Reebok products from us by using the checkout feature of Reebok.ca Please click here to learn how to do this.

 

Once you've placed an order with us, you can view your most recent order in the order confirmation e-mail you received. If you've saved your information and opened an account at Reebok.ca you can view all of the past Reebok orders you've placed on that account.

 

Access your full Order History by clicking on My Account and entering your username and password. If you want to learn how to sign up for an account, click here.

 

Order Status

After you place your order, you'll receive e-mails about your order. Below are examples of e-mails you will receive:

 

  • Order Confirmation.

    This e-mail tells you that we have received and are processing your order. Keep this e-mail for your records; it contains your order number.

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  • Shipment Confirmation.

    This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails if parts of your order ship at different times.

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  • Important notice about your order.

    There are a few reasons that you might receive an e-mail of this type:

    • •We are having problems processing your order
    • •We cannot ship your order to the address you gave us
    • •You have a duplicate order in our system
    • •Your order is cancelled, for various reasons
    • •If you receive a notice, please call Customer Service immediately at 1-855-218-6554 to resolve the problem.