Privacy and Security
1. Who is in charge of the protection of your personal data
adidas Canada ltd. is the controller of data processing for the Reebok Online Store according to the Dutch data protection law (Wet bescherming persoonsgegevens). adidas Canada ltd. is committed to take all responsibility for the protection and security of your personal data.
2. What personal data is collected
All our activities are based on stringent ethical principles and we are committed to providing a good level of protection for the privacy of all visitors to our websites. For this reason, the way in which we collect and store information is dependent on how our websites and related services are used.
To register with the Reebok Online Store, you only need to enter your e-mail address, a password and your date of birth. We collect the date of birth in order to prevent children under the age of 16 from registering with the Reebok Online Store.
2.1 Data collected by automated means
Various technologies may be used on our websites in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user. Examples of such technologies are cookies, flash cookies and web analytics.
2.1.1 Click-stream data
A visit to one of our websites results in data that is transmitted from your browser to our server being automatically collected and stored by us or by third parties on behalf of us. This data can include, in particular, the following:
- The visitor’s IP address
- The date and time of the visit
- The referral URL (the site from which the visitor has come)
- The pages visited on our website
- information about the browser used (browser type and version, operating system, etc).
Cookies are small units of information that we need in order to identify you as a user and to make your shopping experience go as smoothly as possible during your Online visit to the Reebok Online Store.
The so-called Session IDs are stored by your browser on the hard disk only during the current session, require only minimal storage space and will not have any negative impact on your computer. Cookies do not contain any specific personal data.
If you want to express your consent or objection to Cookies you may set your web browser to notify you when you receive a cookie or to disable cookies altogether. Our website may not function properly as a consequence.
The following links provide specific information about the most commonly used browser:
Internet Explorer: http://support.microsoft.com/gp/cookies/en
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
2.1.3 Flash cookies
A special form of cookie is the so-called flash cookie. In contrast to normal cookies, these are not created and saved by the browser but are governed by the Adobe Flash plug-in. These can contain more information than normal cookies and cannot be deleted or disabled via the browser; this is only possible using tools such as the Adobe Flash Player website. You can also obtain more information about these cookies on that website.
2.1.4 Web beacons and tracking links
Web beacons (also known as pixel tags and clean GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our websites. In conjunction with cookies, these are primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites, as well as finding out if an e-mail has been received and opened and to see if there has been any response.
2.1.5 Web analytics
Web analytics is the term given to a method for collecting and assessing the behaviour of visitors to websites. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website or to find out what information and services our visitors are most interested in. For these purposes, we primarily make use of click-stream data and the other techniques listed above. Web analytics are carried out by Coremetrics and/or other selected parties. You can find out more information about the processing of web analytics data by Coremetrics in subsection 9 below.
2.2 Data provided by yourself
Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:
- your contact information, including your (first and last) name, (billing or delivery) address, birthdate and email address and, optionally, your telephone number. We need your e-mail address and (optionally) telephone number so that we may contact you if we have questions or information for you regarding your order. In addition, if you are paying with a credit card, we need to know the credit card type, number and expiration date and VVC code;
- other information required to be able to process your order, such as information concerning the products your have ordered, the billing and delivery address, banking and/or credit card details;
- if you have created an online profile, the preferences and interests stored in this profile (please see below for further information concerning the profiles);
- if you have contacted customer service, the details of this contact and the contact history.
All of this data is characterized by the fact that you have provided this information yourself. We use this information for the purposes described in this privacy statement. You can always have your personal data corrected or object to further processing (please see subsection 5).
3. How is the collected data used
We will use the information we have gathered about you to provide a convenient shopping experience for you in the Reebok Online Store, to fill your orders and to provide you with offers concerning our products and services.
We will use your personal data for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery.
If you contact customer service, we will use your personal data (including your contact history) so that customer service is able to process your request and provide you with the best service possible.
We want to tell you about our products and offer you special services. We analyse the personal data provided by you in our Online Store, we will also store your web analytics data, data concerning your response to marketing campaigns (like newsletters), your transactional data (your purchases), your reviews of products and your contact history with our customer service, in order to create a complete profile which contains a full picture of you. This information will be used and analyzed in order to be able to send you information that really is of interest for you and to provide you with tailor-made offers by e-mail, by post and in our Online Store. You can always opt-out from this analysis taking place by having your profile entirely deleted (see subsection 5.1 below). When you shop in other Reebok online stores or local Reebok stores, you may be asked to agree to let us use your shopping data for the same purpose. If your consent is required by law we will of course ask for your consent.
If you have given your consent to receive newletters, we will send them to you. If you have given us your e-mail address during a sale of a product or service, we will inform you via e-mail about similar products and services. In case of an interrupted sales process we will send you a reminder e-mail. You can immediately unsubscribe from these notifications at any time and no costs by clicking on a link in the corresponding e-mail (see further below in parapraph 5).
4. Disclosure of information
One of our core principles states that your data shall be treated with confidentiality and are only disclosed to our service providers and to the processors working on behalf of Reebok (e.g. for delivery, handling of payment transactions, solvency check and address check) and if required by law. The necessary steps are taken to ensure that our service providers and the processors working on behalf of Reebok protect confidentiality of your data.
5. Your rights
5.1 Right to object
Every email Reebok sends to you contains an unsubscribe hyperlink. If you want to stop receiving emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending you emails forthwith.
If you do not wish information about your behaviour at our website being collected and assessed, you can opt-out of the gathering of the web analytics data as described below in subsection 9.
If you wish to object to receiving promotional information and offers in general, so including by post and by telephone, or if you want to withdraw your consent, you may at any time write to adidas International Trading BV, Hoogoorddreef 9a, 1101BA Amsterdam, the Netherlands, reference: data protection, or send an e-mail to DataProtection@adidas-Group.com. In case we have doubt abour your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport ID).
With regard to other types of message you may receive, such as maintenance announcements or administrational notifications, the receiving of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites. You can have your account deleted by sending an email to DataProtection@adidas-Group.com.
5.2 Right to request information
You have the right to be informed at any time about the personal data stored about you, its origin and recipients as well as the purpose for which it is being stored. Information about stored personal data can be obtained by using the contact details in the Contact Information section below.
5.3 Right to request correction
You have the right to request to correct, supplement, delete or block the personal data stored about you. We will notify you within four weeks of receiving the request as to whether and, if so, to what extent, we will comply with your request. If for any reason we don’t comply with your request, we will provide you with the reasons.
6. Security of the information and data integrity
We use appropriate security standards on all Reebok Online Store web pages on which you enter personal data (My Account, Shopping Cart, Newsletter registration). Your data are encoded directly during the transmission process. You can recognize Internet sites which encode data for transmission in this manner by the fact that the website’s address begins with https://.
All information subject to data protection (such as credit card number, bank routing code, name and address) is stored in a protected database. Reebok warrants that all it’s processors adhere to at least the same level of security.
7. Protection of children’s personal data
The protection of children’s personal data is extremely important. adidas BV feels that it has a responsibility to protect the privacy of children and has no intention of collecting the data of children under the age of 16. We also encourage parents and other guardians to surf the Internet together with their children and participate with their children in the multitude of activities offered by the wide range of websites on the World Wide Web (WWW).
If a child attempts to register himself or herself, he or she is initially asked to provide the information as described in the above section entitled “What personal data is collected”. In addition, the data submitted by and collected about the child during the course of his or her visit (e.g. via cookies) may be used as described above.
If a child under the age of 16 attempts to submit a registration application, this will be rejected with the notification that applications from children under the age of 16 are not accepted. For that reason, we ask parents and other guardians to check on and monitor their children’s Internet usage in order to protect them.
Our website provides Social Plug-ins of facebook.com – Facebook Inc., 1601 S. California Avenue, Palo Alto, California 94304, USA. When you visit one of our sites with Social Plug-ins (recognizable on a white F on a blue tile or a thumb up sign) your browser establishes a direct connection to the servers of Facebook. The content of the Plug-in will be transferred to your browser and implemented into the website. The information that you visit our website is now transferred to Facebook. If you are logged on in Facebook during the visit on our website, Facebook adds this information to your Facebook profile. If you are interacting with one of the Social Plug-ins, e.g. make a comment, this information will also be transferred to Facebook. In addition, other personal information as your IP address, Browser and other parameter may be transferred to Facebook and stored there.
In case you do not wish such a data transfer, please log off in Facebook before you enter our website.
9. Web analytics by Coremetrics
The web analytic services on our website are provided by Coremetrics (www.coremetrics.com). This means that when you visit our site, a cookie by Coremetrics will be stored on your computer, except when your browser settings don’t allow for such cookies (see 2.1.2 before).
This further means that when you visit our website, the web analytics data described above in chapter 2 – including the “click-stream data”, the data from “web beacons and tracking links” and information stored in Coremetrics’ cookies – will be sent to Coremetrics for analysis for and on behalf of Reebok. Please note that if you have created an online profile at our website and if you are logged on in this profile, a unique number identifying this profile is also being sent to Coremetrics in order to be able to match the web analytics data to this profile.
If you do not wish information about your behaviour at our website being collected and assessed by Coremetrics, you can apply for a visitor opt-out. This means that Coremetrics will, depending on the type of opt-out you choose, either anonimize the information it collects (but keeps collecting the data) or stop collecting information about your visit at all. This visitor opt-out requires you to accept a cookie being stored on your computer by Coremetrics. You can apply for the visitor opt-out on this page.
10. Contact Information
Reebok Customer Service
3545 Thimens Boulevard
St-Laurent, Quebec H4R 1V5
1 855 218 6554
Alternatively you can contact the Group Data Protection Officer at
11. Changes to this policy
Amsterdam, 15 juli 2011