Customer Service

Order Status Emails

After you place your order, you'll receive e-mails about your order. You will receive separate emails for product and Gift Card orders. Below are examples of e-mails you might receive:

Placing an Order

It is only possible to order your reebok products from us by using the checkout feature of Please note: we do not place online orders over the phone on

Order Confirmation.

This e-mail tells you that we have received and are processing your order. Keep this e-mail for your records; it contains your order number.

Shipment Confirmation.

This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails if parts of your order ship at different times.

Order returned.

This e-mail confirms that we have received your returned order at our warehouse. We will refund your account if the product falls under our return policy after inspection.