1. Who is in charge of the protection of your personal information/data
2. What personal information/data is collected
All our activities are based on stringent ethical principles and we are committed to providing a good level of protection for the privacy of all visitors to our website and our (mobile) applications. For this reason, the way in which we collect and store information is dependent on how our website and related services are used.
To register with Reebok, you only need to enter your e-mail address, a password and your date of birth. We collect the date of birth in order to prevent children under the age of 16 from registering with Reebok.
2.1 Data collected by automated means
Various technologies may be used on our websites and our (mobile) applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user. Examples of such technologies are cookies, flash cookies and web analytics.
2.1.1 Click-stream data
A visit to one of our websites results in data that is transmitted from your browser to our server being automatically collected and stored by us or by third parties on behalf of us. This data can include, in particular, the following:
• the visitor’s IP address
• the date and time of the visit
• the referral URL (the site from which the visitor has come)
• the pages visited on our website
• information about the browser used (browser type and version, operating system, etc).
The following links provide specific information about the most commonly used browser:
Internet Explorer: http://support.microsoft.com/gp/cookies/en
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
2.1.3 Flash cookies
A special form of cookie is the so-called flash cookie. In contrast to normal cookies, these cookies are not created and saved by the browser but are governed by the Adobe Flash plug-in. These can contain more information than normal cookies and cannot be deleted or disabled via the browser; this is only possible using tools such as the Adobe Flash Player website. You can also obtain more information about these cookies on that website.
2.1.4 Web beacons and tracking links
Web beacons (also known as pixel tags and clean GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our website or (mobile) application. In conjunction with cookies, these are primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites, as well as finding out if an e-mail has been received and opened and to see if there has been any response.
2.1.5 Web analytics
Web analytics is the term given to a method for collecting and assessing the behaviour of visitors to websites and (mobile) applications. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website or (mobile) application, or to find out what information and services our visitors are most interested in. For these purposes, we primarily make use of click-stream data and the other techniques listed above. Web analytics are carried out by Coremetrics and/or other selected parties. You can find out more information about the processing of web analytics data by Coremetrics in subsection 9 below.
2.2 Personal Information/Data provided by you
Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:
• your contact information, including your (first and last) name, (billing or delivery) address, birthdate and email address and, optionally, your telephone number. We need your e-mail address and (optionally) telephone number so that we may contact you if we have questions or information for you regarding your order;
• other information required to be able to process your order, such as information concerning the products you have ordered, the billing and delivery address, banking and/or credit card details;
• if you have created an online profile, the preferences and interests stored in this profile (please see below for further information concerning the profiles);
• if you have contacted customer service, the details of this contact and the contact history.
3. How is the collected data used
We collect, use or disclose your personal information/data with your permission for the purposes identified, or as allowed or required under the law. Your permission may be expressed in writing or implied and you may give it to us verbally or electronically.
We will use the information we have gathered about you to provide you with a convenient shopping experience, to fulfill your orders and to advise you of offers concerning our products and services.
We will use your personal information/data for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery. We may use your data to assess your creditworthiness, for which we may use third parties.
If you have provided us with your personal information/data in relation to a promotion, event, (mobile) application, etc, we may send you emails or other messages which relate to the service you have requested.
If you contact customer service, we will use your personal information/data (including your contact history) so that customer service is able to process your request and provide you with the best service possible.
When you provide us with your personal information/data for purposes relating to your order or in relation to a promotion, event, application, etc, we assume that you consent to the collection of your personal information and its use for these purposes.
You have given your consent to receive our newsletters, therefore we will send them to you. If you have given us your personal information/data during the sale of a product or service, we will inform you about similar products and services. We may also contact you to ask for your feedback after the sale of a product or service. In case of an interrupted sales process we will send you a reminder. You can immediately unsubscribe from any of these notifications at any time at no cost by clicking on a link in the corresponding e-mail or other message (see further below in parapraph 5).
If you have consented to be contacted we may contact you per regular mail, e-mail, per SMS, per telephone or any other electronic means for marketing, advertising and opinion research purposes of the adidas Group. This includes for example information related to products of the adidas Group, ecommerce activities, special offers, promotions as well as information on local store openings, local store activities of the adidas Group or sporting events. In order to be able to contact you with information which is of special interest for you, your overall interaction with Reebok and adidas AG (such as but not limited to your shopping behaviour in e-shops, in Reebok physical stores, your use of loyalty programmes, your ratings and reviews of products, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in promotions or events will be combined analysed and used. We may provide your contact data to adidas AG for marketing, advertising and opinion research purposes. Please find in section 5 information on your rights and especially how you can withdraw your consent.
4. Disclosure of information
One of our core principles states that your personal information/data will be treated with confidentiality. We will not sell your data to third parties. If required by law your data will be disclosed to third parties. Where personal information is stored or processed outside of Canada (whether by the adidas Group or a service provider or data processor as outlined below), it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction’s governments, courts or law enforcement or regulatory agencies. If required due to business requirements and provided that it is allowed under applicable law, we will transfer your data to other companies of the adidas Group. In all other cases data will not be transferred without obtaining your prior consent.
We may use service providers and data processors working on behalf of Reebok. The services can include hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. These third parties are granted access to such personal data they require in order to be able to carry out the particular service. The service providers and data processors are contractually obliged to treat such information in the strictest confidence. It is also contractually forbidden for them to use the data in any other way than required. The necessary steps are taken to ensure that our service providers and the processors working on behalf of Reebok protect confidentiality of your data.
There may be occasions on which we disclose non-personal data to our partners in an anonymous form. Such non-personal data includes, for example, information about the number of visitors to a website or a (mobile) application during a certain period of time. Such information is generally only disclosed in a ‘bundled’ form.
5. Your rights
5.1 Right to object
E-mails that Reebok sends to you that contain for instance a newsletter or marketing content, include the option to terminate the receipt of such e-mails (unsubscribe) by following the relevant instructions in the respective e-mail. If you want to stop receiving emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending you emails forthwith.
If you do not wish information about your behavior at our website or (mobile) application being collected and assessed, you can opt-out of the gathering of the web analytics data as described below in subsection 9.
If you wish to object to receiving promotional information and offers in general, so including by regular mail, e-mail, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may do so at any time by writing to adidas Canada Ltd., Attn: Digital Marketing, 8100, Highway #27, Woodbridge, Ontario L4H 3N2 reference: data protection, or send an e-mail to firstname.lastname@example.org. In case we have doubt about your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport ID).
With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receipt of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. You can have your account deleted by sending an email to email@example.com.
5.2 Right to request information
You have the right to be informed at any time about the personal information/data stored about you, its origin and recipients as well as the purpose for which it is being stored. Information about stored personal data can be obtained by using the contact details in the Contact Information section below. We may not be able to provide the information we hold about you if: (1) it contains references to other persons; (2) it is subject to solicitor-client or litigation privilege; (3) it contains proprietary information; (4) it has already been destroyed, (5) it is too costly, in our determination, to retrieve, and (6) it cannot be disclosed for legal reasons.
5.3 Right to request correction
You have the right to request to correct, supplement, delete or block the personal information/data stored about you. We will notify you within four weeks of receiving the request as to whether and, if so, to what extent, we will comply with your request. If for any reason we don’t comply with your request, we will provide you with the reasons.
6. Security of the information and data integrity
We take appropriate technical and organisational measures to protect personal information/data against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.
7. Protection of children’s personal data
The protection of children’s personal data is extremely important. Reebok understands that it has a responsibility to protect the privacy of children and has no intention of collecting the data of children under the age of 16. We also encourage parents and other guardians to surf the Internet together with their children and participate with their children in the multitude of activities offered by the wide range of websites on the World Wide Web (www).
If a child under the age of 16 attempts to register himself or herself, he or she is initially asked to provide the information as described in the above section entitled “What personal data is collected”. In addition, the data submitted by and collected about the child during the course of his or her visit (e.g. via cookies) may be used as described above.
If a child under the age of 16 attempts to submit a registration application, this will be rejected with the notification that applications from children under the age of 16 are not accepted. For that reason, we ask parents and other guardians to check on and monitor their children’s Internet usage in order to protect them.
8. Social Networks
Our website and (mobile) applications provide you Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our website or via our (mobile) applications will also be made available to social networks such as Facebook and Twitter.
If you are logged in on one of these social networks during your visit to one of our websites or (mobile) applications the social network might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter one of our websites or (mobile) applications.
We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.
9. Geolocation Services
We offer location-enabled services within some of our (mobile) applications, such as Google Maps and Bing Maps. If you use those (mobile) applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location. You are always asked if the Geolocation Service can be activated and you can also object to this Geolocation Service within the respective (mobile) application.
We use the Google Maps service or the Bing Maps service to assist you in finding the next Reebok store. To facilitate this, we load an image from Google Maps or Bing Maps, saving the route data and map image on our server.
10. Web analytics by Coremetrics
The web analytic services on our website and (mobile) applications are provided by Coremetrics (www.coremetrics.com). This means that when you visit our website or (mobile) applications, a cookie by Coremetrics will be stored on your computer or mobile device, except when your browser settings don’t allow for such cookies (see 2.1.2 before).
This further means that when you visit our website or (mobile) application, the web analytics data described above in chapter 2 – including the “click-stream data”, the data from “web beacons and tracking links” and information stored in Coremetrics’ cookies – will be sent to Coremetrics for analysis for and on behalf of Reebok. Please note that if you have created an online profile at our website or (mobile) application and if you are logged on in this profile, a unique number identifying this profile is also being sent to Coremetrics in order to be able to match the web analytics data to this profile.
11. Re-targeting Technologies
Our website and (mobile) application use re-targeting technologies within the internet. This enables us to show our visitors, who were already interested in our shop and our products, advertisements from us on partner websites. We believe that the display of a personalised, interest-based advertising is more interesting for our customers than advertising that does not have a personal connection.
We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our websites or (mobile) applications and your interaction with our communications, including advertising.
We do not store any personal information data about you with this technology and the usage of our retargeting technology is in compliance with applicable privacy laws.
12. Contact Information
adidas Canada Ltd.
8100, Highway #27
Woodbridge, Ontario L4N 3N2
Contact our Customer Service at: [include webaddress where our Customer Service form can be downloaded]
Or you can call Customer Service at 1-855-218-6554 (Toll Free)
Alternatively you can contact the Group Data Protection/Privacy Officer at
13. Registering Complaints
You may register a privacy-related complaint by contacting the Group Data Protection/Privacy Officer at the above address or email address. We will explain our complaint procedure to you and investigate all complaints. If a complaint is justified, we will take all appropriate steps to correct the situation. We will also let you know what other complaint procedures may be available to you.
14. Changes to this policy